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FAQ

Frequently Asked Questions

Explore the Air Fleet Cargo FAQ page for quick answers on our logistics services, shipment tracking, safety, and more. For further assistance, contact our dedicated customer support team.

Have Any Questions?

If you have any questions or need further assistance, our dedicated customer support team is here to help.

Air Fleet Cargo offers a comprehensive range of logistics services including domestic and international shipping, freight forwarding, warehousing, and last-mile delivery. We also provide specialized services for e-commerce businesses and supply chain management solutions.

You can easily track your shipment using our online tracking tool. Simply enter your tracking number on our website, and you'll receive real-time updates on the status and location of your package.

If your package is delayed, please check the tracking information for any updates. If there are no new updates or if the delay exceeds the estimated delivery time, contact our customer support team for assistance

We prioritize the safety of your packages by employing stringent handling procedures, secure packaging methods, and advanced tracking systems. Additionally, our team is trained in the latest safety protocols to ensure your shipment is protected from damage, loss, or theft.

Yes, you can request a change in the delivery address by contacting our customer support team. Please note that address changes may result in additional charges and could potentially delay the delivery.

If your package arrives damaged, please report it to our customer support team immediately. Provide photos of the damage and any relevant details, and we will initiate a claims process to resolve the issue.

Yes, we offer shipment insurance to provide additional protection for your packages. You can opt for insurance coverage during the booking process. This ensures that in the event of loss or damage, your shipment is covered, and you can file a claim for reimbursement.